FREQUENTLY ASKED QUESTIONS
How can I get a refund?
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1. SEND THE DEFECTIVE ITEM TO THE FOLLOWING ADDRESS: 13 CARRIERE MAINGUET STREET, 75011 PARIS.2. EMAIL US AT ATELIERSFERRAT@GMAIL.COM EXPLAINING THE ISSUE WITH YOUR ORDER. KINDLY NOTE THAT ONLY PRODUCTS WITH A VALID EXPLANATION EMAIL WILL BE ELIGIBLE FOR A REFUND.UPON RECEIVING THE DEFECTIVE ITEM AND VERIFYING THE ISSUE, WE WILL PROCESS YOUR REFUND. THE REFUND WILL BE ISSUED TO THE SAME PAYMENT METHOD USED DURING THE ORIGINAL PURCHASE. PLEASE ALLOW A REASONABLE TIME FOR THE REFUND TO REFLECT IN YOUR ACCOUNT.PLEASE NOTE THAT OUR REFUND POLICY COVERS ONLY PRODUCTS FOUND TO BE DEFECTIVE UPON ARRIVAL. ANY PRODUCTS RETURNED AFTER 30 DAYS AND WITHOUT A CORRESPONDING EMAIL EXPLAINING THE ISSUE WILL NOT BE ELIGIBLE FOR A REFUND.
WHAT IS THE DELIVERY PERIOD ?
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PARCEL SHIPMENTS ARE SENT FROM PARIS BETWEEN MONDAY AND FRIDAY - 2 OR 4 DAYS WITHIN FRANCE, - 3 TO 7 DAYS FOR DELIVERY WITHIN EUROPE, - 5 TO 15 WORKINGDAYS FOR INTERNATIONAL DELIVERIES.
WHERE WE PRODUICE OUR PRODUCTS?
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OUR LEATHER JACKET ARE MADE IN PARIS, AND FOR OUR APPARELS ITS FROM PORTUGAL OR PAKISTAN.
HOW I DO MY RETURN?
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1. SEND THE DEFECTIVE ITEM TO THE FOLLOWING ADDRESS: 13 CARRIERE MAINGUET STREET, 75011 PARIS.2. EMAIL US AT ATELIERSFERRAT@GMAIL.COM EXPLAINING THE ISSUE WITH YOUR ORDER. KINDLY NOTE THAT ONLY PRODUCTS WITH A VALID EXPLANATION EMAIL WILL BE ELIGIBLE FOR A REFUND.
WHERE DO YOU DELIVER?
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SHIPPING WORLDWIDE.
HOW CAN I EXCHANGE MY ORDER?
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WE DON'T EXCHANGE ORDERS.
